General Policy and Payments

GENERAL POLICY AND PAYMENTS

INFORMATION AND RESERVATIONS
As a guarantee, in confirmation of a reservation, a credit card number and expiring date is required.
Otherwise, we ask for a down payment in an amount equal to that of the first night stay.

BANK DETAILS:
Crédit Agricole Friuladria
Via Pineda, 2 – 30021 Caorle (VE), Italia
BENEFICIARY: “Duilio s.a.s. di Fernando Bortolussi & C.”
Codice SWIFT/BIC CODE: BPPNIT2P315
Codice IBAN/IBAN CODE: IT68 A053 3636 0200 0003 0277 423
It is important to write in the purpose of the credit transfer what follows:
– Reservation number or arrival date;
– Surname and name of the holder of the reservation.

GENERAL CONDITIONS

On arrival day, check-in is guaranteed after 2 p.m.. Upon check-in, guests are required to show an ID card or passport of all the people staying in the room, for the registration.
Check-out until 10 a.m..

CANCELLATION POLICY
– STANDARD RATE: in case of cancellation up to 14 days before the arrival date: cancellation free of charge if nothing has been prepaid or possibility to convert the deposit paid into a voucher for another reservation within the following year.
In case of cancellation within 14 days prior to arrival day, the cost of the first night will be charged.
– NON-REFUNDABLE RATE: total amount of your stay must be prepaid upon booking confirmation.
The reservation cannot be amended, it is non-refundable and non-transferable.
– EARLY DEPARTURE: in case the hotel gets informed, by 10 a.m., about an early departure, the night of the departure will be charged. After 10 a.m., both the night of the departure and the following night will be charged.
A penalty equal to the next day of departure will be applied in case the stay is shortened after the terms of free cancellation.
– NO-SHOW: in case late arrival the hotel must be informed as soon as possible, otherwise the room will be kept booked until 10 p.m. (on the arrival day); after 10 p.m. the hotel is free to cancel the reservation and charge the same night as no-show fee

SPECIAL REQUESTS
Special requests such as room number, floor, side etc. will be taken into account and satisfied, whenever possible.
Our guests’ satisfaction is of primary importance for us; unfortunately, we are aleays not able to meet a guest’s wishes.

REDUCTIONS AND SUPPLEMENTS
Child from 0 until 2,99 years old, Euro 30,00 per day.
Upon request baby cot beds are provided for free, according to availability.
20% reduction on the daily price for an extra bed.

TOURIST TAX
The tourist tax is not included, rate is Euro 1,80 per day per person. Has to be paid at the hotel.
Children until the age of 11,99 do not pay tourist tax.

PETS
Small pets are allowed (maximum 10 kg approx.).
The cost per day for your pet is Euro 10,00.
Pets are not allowed in the breakfast area and in the pool area.

RESTAURANT
Half board requires a minimum stay of 2 consecutive nights. Supplement for half board is Euro 30,00 per person per day (drinks are not included).
Half board is not transferable, must be used at designated date.

AREA WELLNESS AREA AND OUTDOOR POOL
The entrance to the wellness area, for our guests who book the Comfort or Double Twin room, has an additional cost of Euro 12,00 per day per person (bathrobe and slippers provided).
It features a Finnish sauna, a Turkish bath, an emotional shower, a heated pool with hydromassage and a relaxation area.
Children under the age of 16 can only access it until 3 p.m. accompanied by an adult; after 3 p.m. entry is reserved for adults only.
The outdoor pool has free access, heated from May to September.

CAR PARK
Car parking is free and available on a first-come, first-served basis. We are unable to book it in advance and it is a non-guarded car park.
In case of full car park there is only 250 meters away a public parking (at the Giovanni Chiggiato municipal stadium).